Terms and Conditions

 
 

VEGANOLOGIE WEBSITE TERMS AND CONDITIONS

Welcome to https://veganologie.com/.  We have worked hard to bring the best shopping experience to you and we hope that you will enjoy all that this website has to offer.

https://veganologie.com/  (the “Website”) is owned and operated by Mayfair Holdings DMCC and/or its affiliates and subsidiaries (together “we”, “us”) as the owner of the Veganologie brand.   Mayfair Holdings is a limited liability company incorporated under the laws of the United Arab Emirates, with registration number DMCC61728 and its registered office at Unit 2106B, JBC 4, Cluster N, JLT, Dubai, UAE.

WEBSITE TERMS

Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilization of our Website and Website services. We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an Order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an order but before it has been fulfilled, we are obliged to apply that change to your order. In all other cases, the version posted at the time your order was placed will apply. If you do not agree to be bound by the Website Terms, you should not use the Website.

ELIGIBILITY

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding orders with us. In addition, we are able to deliver worldwide. Please refer to the Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline orders where we suspect commercial usage.

REGISTRATION

In order to take advantage of the features and services of this Website, you can either utilize the Website  on a “guest check-out” basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our PRIVACY AND COOKIES POLICY but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects.

PRIVACY & COOKIE POLICY

Please refer to our PRIVACY AND COOKIES POLICY for details on how we deal with your data.

ORDERS

When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, cash handling fees, taxes and duties where applicable.

Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your Order is paid for.

The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon order placement.  Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day.  In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, we will notify you.

Receipt of your order will be acknowledged by email. However the order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the order.

PAYMENT

We currently accept the following tender types for orders placed on our Website: VISA, MASTERCARD, AMERICAN EXPRESS. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.

You may choose to purchase . Where you purchase using a payment method/partner in any other currency, the payment will be subject to the currency exchange rate and/or payment fees applied by your card issuer at the time your payment is completed.

PRICES

Prices on the Website can be displayed in almost 135 currencies allowing you to choose your native currency or any other currency at your convenience.  Prices exclude any taxes or duties applicable in the destination country.

The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.

PROMOTIONAL CODES AND DISCOUNT SCHEMES

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.

PROMOTIONAL OFFERS:

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply.   Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.

 Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.   We reserve the right to amend or terminate a promotion at any time without notice.

DELIVERY & COLLECTION OPTIONS

We deliver the orders placed via the Website to addresses worldwide. The approximate delivery timescales depending on your destination are set out un our SHIPPING POLICY.

However we constantly strive to improve customer experience and may introduce additional collection methods across our shopping channels. Please check back frequently to see if more options have become available.

 Although we are strongly committed to delivering in the timelines estimated in our order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from order confirmation. However, if we have not delivered your order within 30 days of order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.

Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on weekends.

RETURNS AND EXCHANGES

ORDINARY RETURNS

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” returns policy which allows you to return delivered items to us for any reason up to 14 days from delivery of your order. We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, any taxes, custom charges or potential currency exchange losses) to your original tender type. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Website Account and register their details with us.

DAMAGED GOODS/INCORRECTLY FULFILLED ORDERS

If an item in your order is received damaged by you or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 14 days of receipt for a full refund including, where applicable, original order delivery charges, cash handling fees, taxes, and any duties. Replacement or repair may be available. Defective items may also benefit from a manufacturer’s defects warranty. Please see below for further details.

RETURNS PROCESS:

Items can be returned using one of the following methods:

  • shipping the item to the following address: Suite 1205, JBC 4, Cluster N, Jumeirah Lake Towers, Dubai, United Arab Emirates. Shipping will be at your own expense unless the cost is pre-authorised by us due to the returned item being defective or incorrectly fulfilled. Please contact us on info@veganologie.com for pre-authorisation.

GENERAL CONDITIONS APPLICABLE TO ALL RETURNS AND EXCHANGES

In order to qualify for a refund or in-store exchange, all items must be returned to us within 14 days of order receipt:

  1. unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents);
  2. in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned; and
  3. accompanied by the original order confirmation.
  • Please take care to preserve the condition of any product packaging as our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
  • We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

CANCELLATION

You may contact us at any time prior to your order being marked as “Processed” on our online order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the order has been processed, please await delivery and use the Returns process.

PRODUCT LIABILITY

By placing an order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).

TITLE TO GOODS

Title to the items in your order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your order passes to you on delivery to the address detailed in the order.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in this website and in the material published in it, including but not limited to all text, information, analyses, reports, graphics, software, video and audio files, photos, trademarks and service marks (“Website Content”). The Website Content is intended for the personal, non-commercial use of its users, and is protected by local and international copyright, trademark and/or other intellectual property or proprietary rights laws.

Any downloading or other copying of Website Content does not vest title in you, and we reserve the right to terminate at any time your right to make personal or non-commercial copies. Except to the extend permitted by law, you may not reproduce, transmit, modify, adapt, distribute, reverse engineer or in any way exploit any of the Website Content without our prior written approval.

We may, at our discretion, modify or discontinue any or all of the Website Content or any portion thereof at any time with or without notice.

CONTENT

In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, layout or text on this Website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

THIRD PARTY SITES

Where this website contains links to other websites and resources provided by third parties, these links are provided for your information only and should not be interpreted to imply an endorsement, sponsorship or recommendation, or a representation or warranty of any kind, by us with respect to the third party website, its operator, content or related services. We do not review or monitor any linked third party websites and expressly disclaim any responsibility or liability for your access to or use of such other sites.

We do not guarantee that our website site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

DESCRIPTIONS

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.

NO WARRANTIES AND EXCLUSION OF LIABILITY

We have compiled the Website Content in good faith and while we use reasonable efforts to ensure the accuracy of information on this website, the Website Content is provided on an “as is” basis with no warranties of any kind. We do not warrant that the information on the website is accurate, reliable, up-to-date or correct or that this website will be secure or free from bugs, viruses or other malicious material. Your use of this website and use or reliance upon any of the Website Content is solely at your own risk.

We hereby exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it, and we will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the access, use or inability to use this website or any Website Content, and in particular, we will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage (collectively, “Losses”). Notwithstanding the foregoing, we do not exclude or limit in any way our liability to you where it would be unlawful to do so.

As consideration for your access to and use of this website, you agree to indemnify and hold harmless Mayfair Holdings and its affiliates, licensors, and service providers and its and their respective officers, directors, employees, contractors, agents, successors, and assigns ("Related Persons") from and against any and all Losses, including without limitation those related to any action by any third party against you, Synergy or any of its Related Persons arising out of or in connection with your access to or use of this website or of any of the Website Content or your non-compliance with these Terms.

There may be legal requirements in various jurisdictions which may restrict the information that may be accessed. Persons who obtain information from this website should inform themselves about and observe any restrictions imposed in the jurisdiction in which this website is accessed.

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.

ENTIRE AGREEMENT

You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

PERSONAL DATA

We may collect certain personal data and other information from you in accordance with our Privacy Policy. Please refer to our PRIVACY AND COOKIES POLICY for further details.

ASSIGMENT

We may assign our rights under this Agreement to any entity under the ultimate beneficial control of Mayfair Holdings DMCC.

MISCELLANEOUS

Nothing in these Terms is intended to modify or amend any other written agreement you may now or in the future have with Mayfair Holdings. In the event of any inconsistency between these Terms and any such other written agreement, the terms of the written agreement will prevail.

No failure or delay on the part of Mayfair Holdings to act with respect to any breach of these Terms by you or any other person constitutes a waiver or limits Mayfair Holdings’ rights with respect to such breach or any subsequent breach.

Headings are used in these Terms for convenience of reference only and do not affect the meaning of these terms. If any provision of these Terms is found to be invalid or unenforceable in any jurisdiction, neither the validity and enforceability of any other provision nor the validity and enforceability of the affected provision in any other jurisdiction will be affected.

These Terms constitute the sole and entire agreement between you and Mayfair Holdings with respect to this website and the Website Content and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to this website.

DISPUTES AND GOVERNING LAW

You agree that These Website Terms and your access to and use of this website are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts.